Churn Manager - Customer Retention Specialist

Join JLL as a Churn Manager and play a pivotal role in transforming our Workplace Team by driving customer retention strategies in the dynamic hospitality and tourism sector. Based in the vibrant heart of Bali, you will collaborate with cross-functional teams to enhance customer satisfaction and loyalty. This role offers a unique opportunity to work in a fast-paced environment, leveraging your strategic skills to develop and implement innovative retention programs.

As a Churn Manager, you will be responsible for identifying and mitigating factors that contribute to customer churn. By analyzing customer feedback and behavior, you will develop data-driven strategies to improve retention rates. Your ability to build strong relationships with both internal and external stakeholders will be crucial in driving successful outcomes.

This position is perfect for a proactive and detail-oriented professional looking to make an impact in the hospitality industry. With a competitive salary and a chance to work in a beautiful and culturally rich location, this role offers both professional growth and personal fulfillment.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer retention strategies to reduce churn rates in the hospitality and tourism sector.
• Analyze customer data and feedback to identify trends and areas for improvement.
• Collaborate with cross-functional teams to enhance customer satisfaction and loyalty.
• Create and manage retention programs, including loyalty schemes and personalized customer engagement.
• Monitor and report on key performance indicators (KPIs) related to customer retention.
• Build and maintain strong relationships with internal and external stakeholders.
• Stay updated with industry trends and best practices in customer retention.
• Provide regular updates and recommendations to senior management on retention strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer retention, relationship management, or a similar role in the hospitality or tourism industry.
• Proven track record of developing and implementing successful retention strategies.
• Strong analytical and problem-solving skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills to build and maintain strong relationships with stakeholders.
• Proficiency in using data analysis tools such as Excel, Power BI, or similar software.
• Certification in customer relationship management (CRM) or a related field is a plus.
• Fluency in English and Bahasa Indonesia is required.

🛠️ Keahlian

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